Website Privacy Policy

Dated: 8th June 2022

About Us

Conrad Consulting Ltd is a UK based recruitment company. This Privacy Notice is intended for individuals visiting and using our website. It explains how we collect and process personal data, and our lawful bases for doing so.

We retain our right to update this Privacy Notice at any time and will contact you when we do so.

If you have any questions or want to exercise your data protection rights, please contact our Data Protection Lead, Paula Moyse.

• Email: paula@conradconsulting.co.uk
• Phone no: 01728 726 129
• Address: Conrad House, Fore Street, Framlingham, Suffolk, IP13 9DY

The personal data we collect
We collect and process some or all the following personal data:

• Identity information including name, identification numbers and documents.
• Contact information including telephone number, email, and postal addresses.
• Employment information including your curriculum vitae (CV), and other relevant information including experience, qualifications, and education.
• Work seeker information including details of potential employers we introduced you to and when.
• Special category data when specific requirements are relevant to the role you are looking for and/or are documented on your CV e.g., health conditions.

How we collect your data and our lawful basis for processing

When you use our website, we may collect and process personal data about you in several ways.

When you use our ‘Contact Us – Get in touch’ form

• You supply us with your personal data via our ‘Contact Us’ form
• We will respond to your enquiry using the lawful basis of legitimate interests.

When you register an account:

• You supply your personal data via our website registration form
• We provide you with a user account and our work search services using the lawful basis of ‘in performance of a contract’
• You can use your account to search and apply for advertised roles and keep your information up to date.

When you apply for an advertised role:

• You will need to register a website account to apply for advertised roles
• You supply your personal data to us via our registration form and when you click ‘apply now’ for an advertised role, all information provided will be sent to the specialist consultant in that sector, and we will provide our work search services to you
• We use this information to consider your suitability for the role
• If we feel your application is suited, we will contact you with further details of the potential employer and ask for permission to apply for the job on your behalf
• If you are happy to progress, we share your personal data with the potential employer using the lawful basis of legitimate interests. You can opt out of the application at any time.

When you sign up for job alerts:

• When you sign up for an account on our website, you will automatically receive daily job alerts by email. The job alert email contains information about vacancies you may want to apply to. Vacancies are matched to you based on the preferences, job sector or job title(s) you submitted to us
• We send job alerts using the lawful basis of legitimate interests, but you can opt out of job alerts when you first register by ticking the opt-out box on the registration form. Otherwise, you can opt out of job alerts directly from your account, or by using the unsubscribe link provided in each email.

When we ask you to take part in our annual salary survey:

• We may contact you and ask you to take part in market research that enables us to produce our Annual Salary Survey which is helpful both to candidates and employers
• We will contact you by email using the lawful basis of legitimate interests
• If you do not want to take part, you can opt out by clicking the unsubscribe link in the email provided.

When we send you promotional emails:

• From time to time we like to send you emails with information about our products and services, events, or company news.
• When you register as a candidate; you are added to our mailing list using ‘soft-opt in’ rules. You are given the opportunity to opt out of marketing emails when you first sign up and can unsubscribe from any email we send using the link provided.

About our services:
When you give permission for our assistance with your work search, we:

• Notify you about suitable vacancies and employment opportunities;
• Facilitate job applications and interviews with potential employers;
• Provide you with aftercare and follow-on support; and
• Stay in touch so we may assist you again in future.

More information about how we process candidate’s personal data can be found in our Candidate Privacy Notice.

How we share your personal data:
We never share or sell your personal data to another company for commercial gain. We only ever share your personal data with:

• Potential employers (with your agreement as detailed above); or
• Organisations that help us to deliver our services (our data processors).

We work with a range of other organisations to supply our work search services to you. These organisations are known as our data processors.

We require all data processors to respect the security of your personal data and to treat it in accordance with the law. Data processors are not allowed to use your personal data for their own purposes; we only permit them to process your personal data in accordance with our instructions.

Some of our data processors will store your personal data in the UK. This means that it will be fully protected under the UK GDPR. Some of our data processors will store your personal data within the European Economic Area (the “EEA”), where your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law.

Some of our data processors may store your personal data in countries outside of the UK and EEA. In these cases, we take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK as follows:

• We will store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data; or
• We will use standard contractual clauses or specific approved contracts, or other approved measures.

Please contact us for a list of our data processors or for further information about the data protection safeguards used when transferring your personal data to a third country.

How we store and retain your personal data:
Records of your personal data and communications are stored securely in our database, shared filing, and e-mail.

We keep records of all website enquiries for 7 years in case of legal or tax purposes.

We delete website accounts as soon as you request to close them. Once closed they cannot be restored.

We keep records of applications made over our website for the duration of the account being live and for 12 months after.

By law, we must keep a record of any communications or requests relating to your data protection rights. We retain this information for seven years.

We may also need to keep records for tax or legal reasons. Where applicable, this information is retained for seven years.

How your data is kept secure
We implement a wide range of techniques and measures to keep your personal data safe and protected including but not limited to:

• Putting appropriate security measures in place, to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way
• Limiting access to your personal data on a ‘need to know’ only basis
• Ensuring our staff are trusted and trained in data protection compliance and confidentiality
• Following due process to deal with any suspected personal data breach
• Only transferring your data outside of the UK and EEA with the required safeguards and guarantees in place
• Only retaining your personal data for as long as necessary to fulfil the purpose we collected it for.

Opting out of our services:
You can close your website account at any time directly from your website account or by contacting us.

You can opt out of any job application at any time by contacting us.

You can unsubscribe from our job alerts at any time using the unsubscribe link in our emails or directly from your website account.

You can opt out of marketing emails by using the unsubscribe link in our emails.

If you no longer want our assistance with your search for work, you can ‘request removal’ by visiting our website or by contacting us directly. Please also refer to our Candidate Privacy Notice.

For more information, or to take any of the above action, please contact our Data Protection Lead, Paula Moyse: paula@conradconsulting.co.uk

Your other data protection rights
We fully support your rights and will always seek to uphold them. At any point you can also contact us to exercise your:

• Right of access – contact us for a copy of the data we hold about you
• Right of rectification – let us know if the data we hold is out of date or inaccurate and we will update it
• Right to erasure – please contact us and we will delete the data we are able to. We may need to retain certain information for legal or taxation purposes
• Right to restrict processing – in certain circumstances you can ask us to restrict our processing
• Right to portability – we will support reasonable requests to transfer your data to another party should you require it
• Right to object to automated decision making and profiling – we do not undertake any form of automated decision making or profiling.

When you submit a request to us, we have one month to respond to you. You will not have to pay to exercise your rights unless your request becomes unfounded or excessive.

How to make a complaint
If you are unhappy with the way we have processed your data, please contact us using the details provided. If we ever refuse to uphold your rights, we will explain why.

If this does not resolve your issue to your satisfaction, you have the right to lodge a complaint with the UK’s Supervisory Authority, the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Web: https://ico.org.uk/make-a-complaint/